FAQ's

Q. What are your rates?

A. We offer affordable and competitive mini self storage rates. Our rates vary depending on location, size and whether it's climate controlled self storage. For specific rates, contact us either by phone (563) 242-6100, or e-mail us using the convenient form on the Contact Page. If you would like, drop by and we will discuss it with you in person. Our courteous and professional staff will be glad to help you figure out just what your needs are and help you select the most economical storage unit to suit your specific needs. In addition, rates for our different storage units can be obtained by going to the On Line Reservations page.

Q. What are your hours of operation?

A. OFFICE HOURS: Mon-Fri 9 am - 5 pm; Sat 9 am - 1 pm

Q. Should I make a reservation?

A. Availability changes on a daily basis. In order to make sure that the self storage rental space you want is available when you need it, we recommend that you make advance reservations. Reservations are taken on a "first come" basis. For your convenience, we have three options available for advance reservations. You may contact us directly by phone or at our facility. You may also elect to fill out the simple reservations form on our Reservations Page. In addition, you may now elect to complete the whole reservation process here on line. Go to On Line Reservations. It is simple and easy to use. Try it!

Q. Do I need insurance?

A. You may carry your own insurance (check your homeowner's or renter's policy to see if you are already covered) or apply for insurance coverage from a company that specializes in self-storage insurance. Insurance is the tenant's responsibility.

Q. What type of payment do you accept?

A. We accept all major credit/debit cards including Visa, MasterCard, Discover and American Express. We can arrange to e-mail a monthly invoice, or even have your credit/debit card billed automatically each month. In addition we provide On Line Payments which is hassle free and security guaranteed.

Q. What is the minimum rental commitment?

A. Our lease is month to month, so you're never tied down to a long term contract. If you would like to rent storage for a longer period of time, we offer special discounts for long-term leases.

Q. What kind of documentation do I need to rent a unit?

A. A valid driver's license or federal ID with picture is required to lease our storage units. On RV and boat spaces, current registration in the tenant's name is required.

Q. Do you have your own movers?

A. Store It America does not offer moving services; however, we do have contacts with companies who provide excellent service in this area. There are a variety of movers available in our area. Check the yellow pages under the heading "movers" for a complete list, or contact us for a recommendation. We make no warranty, implied or real, regarding this third party service.

Q. Do you know where I can find moving & packing supplies?

A. Store It America has a wide variety of moving, packing and storage supplies available at our facility. Please visit our Storage Supplies Page for a listing of available products.

Q. Do you know where I can find a truck for my moving needs?

A. For our customer's convenience, we provide U-Haul Truck Rentals for the "do it yourselfers".

Q. I have a lot of stuff to store and I am on a limited budget regarding my self storage needs. How do I figure out how much storage space I need?

A. Using the handy link to the On Line Self Storage Calculator, you may get a good idea just what your storage needs are. You may also call our office and speak with one of our employees.

Q. How long will it take to complete my transaction on move-in day?

A. The entire move-in process should take less than 15 minutes.